1. Overview
The Optimal Health Membership Program (“Membership”) is a subscription-based service designed to provide patients with enhanced access, support, and administrative services. Membership does not guarantee treatment, prescribing, or specific clinical outcomes, which remain subject to clinical assessment and practitioner discretion.
2. Membership Fees & Billing
- Membership fee: $30 per week
- Billed as: $60 per fortnight
- Payments: Processed via GoCardless Direct Debit
- Debit schedule: Fortnightly on Thursdays
- First payment: Next available billing cycle after sign-up
Additional Notes:
- No hidden transaction fees
- Bank statement description: “Optimal Membership”
- Any dishonour fees charged by your bank are your responsibility
3. Missed Payments
First missed payment:
- Reprocessed manually within 2 days (no fee)
Two missed payments:
- $5 administrative fee applied
Ongoing missed payments may result in:
- Suspension of membership benefits
- Referral to collections or cancellation
4. Minimum Term & Cancellation
- Minimum membership term: 3 months (12 weeks)
Members must:
- Continue membership for 3 months; OR
- Pay out the remaining balance ($360)
Exit Conditions:
- No exit fees, provided the minimum term is met or paid out
- Cancellation requests must be submitted in writing
5. Membership Termination (Clinic Rights)
Optimal Health Clinic reserves the right to suspend or terminate membership at its discretion, including but not limited to:
- Patient no longer qualifies for treatment
- Mutual agreement to cease care
- Inappropriate, abusive, or unsafe behaviour
- Drug-seeking or non-compliant conduct
- Patient death
- Any other reasonable clinical or operational grounds
6. Membership Hold
- Maximum hold period: 2 months
During hold:
- Services may be paused
- Billing arrangements may be adjusted at clinic discretion
7. Refund Policy
- Membership fees are non-refundable
- Refunds will only be considered where a service included in the membership was not delivered
8. Delays & Third Parties
- Delays caused by third parties (e.g., pharmacies, pathology providers, delivery services) are outside the clinic’s control
- Membership services remain active regardless of third-party delays
- Any issues must be addressed directly with the relevant provider
9. Membership Benefits
Membership includes access to the following:
- Reduced consultation pricing (compared to non-members)
- Ongoing support from nursing, administration, and practitioners (including Nurse Practitioners)
- Private blood test referrals with no additional clinic fee
- Access to medications at pharmacy cost (no markup)
- No eScript issuance fees
Access to:
- Patient protocols
- Care plans
- Clinical documentation (upon request)
Included Administrative Services (no additional fees):
- Travel letters
- Medical summaries
- Sick certificates
- Referrals
- Script adjustments
- Nurse-administered injections
- Insurance documentation
- Priority service access
10. Access to Services
Members can access support:
- Hours: Monday to Friday, 9:00 AM – 4:00 PM
Via:
- Phone
- In-person (where applicable)
11. Privacy & Data Protection
- Patient information is handled in accordance with the Australian Privacy Act and relevant state and federal legislation
- Payment details are securely managed by GoCardless
- The clinic does not store bank account details
12. Complaints
All complaints are managed in accordance with the clinic’s Complaints and Feedback Policy. Patients are encouraged to contact the clinic directly to resolve concerns promptly.
13. Agreement
By enrolling in the Membership Program, you acknowledge that you:
- Have read and understood these Terms & Conditions
- Agree to the billing structure and minimum term
- Understand that membership does not guarantee treatment